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Awaab's Law and social housing

Damp and mould inspection app with the record Awaab's Law asks for.

SiteSurvey is a damp and mould inspection app for iOS and Android. Record each hazard room by room on the same form, photograph and measure it, and work offline. Every entry is dated and attributed. Built for social landlords and their contractors.

£25 per user per month on The Works, Base from £13 · trial from £1, cancel any time

See a sample report ↓Start from the damp and mould inspection form ↓

Walk Cam recording a black mould patch in a bedroom ceiling corner, with the point card and the live transcription on screen

2

Rooms affected

8

Photos

1

Significant hazard

Flat 12, Elm Court, the sample report below

What does Awaab's Law require for damp and mould?

Since 27 October 2025, social landlords in England must investigate a significant damp and mould hazard within 10 working days, then, from the end of that investigation, send the resident a written summary within 3 working days and complete safety work within 5. Emergency hazards must be made safe within 24 hours.

Last updated . Facts checked on 27 September 2026 against GOV.UK Awaab's Law guidance and the Phase 2 guidance.

Awaab's Law timescales for damp and mould

The deadlines social landlords in England work to, and when each clock starts.

DutyDeadlineWhen the clock starts
Emergency hazard: investigate and make safeWithin 24 hoursWhen the landlord becomes aware of the hazard
Investigate a potential significant hazardWithin 10 working daysThe day the landlord becomes aware is day zero; day one is the next working day
Written summary of findings to the residentWithin 3 working daysDay one is the day after the investigation concludes
Relevant safety work completedWithin 5 working daysDay one is the day after the investigation concludes
Supplementary preventative work begunWithin 5 working days, or as soon as reasonably practicable and within 12 weeksWhen the investigation concludes
Suitable alternative accommodationIf safety work cannot be completed within the 24 hours or 5 working daysProvided at the landlord's expense until the safety work is complete, unless the resident turns down the offer

Phase 1 has applied to damp and mould and to all emergency hazards since 27 October 2025. Phase 2 adds further hazards from 30 November 2026. Phase 3, in 2027, extends the regulations to all remaining HHSRS hazards except overcrowding.

SiteSurvey records the inspection evidence behind each of these steps, and the form records each due date and whether it was met. It does not count the working days for you.

Sources: GOV.UK Awaab's Law guidance, the Phase 2 guidance and the Regulations (SI 2025 No. 1042).

SiteSurvey for damp and mould inspections, at a glance

What it is
A mobile inspection and survey app for iOS and Android, with a web portal, used to record damp and mould inspections room by room.
Who it is for
Housing associations, councils and ALMOs, and the surveying and repairs contractors who inspect homes for them.
What it records
Room and exact location, extent, likely cause, moisture readings and ventilation, with photos marked up and measured, and Walk Cam video with voice-to-text.
Evidence
Every entry is dated and attributed to the inspector, and works fully offline, syncing when back in signal.
Price
£25 per user per month on The Works plan, which includes the form builder and reports. Trial from £1, cancel any time.
What it does not do
It does not count working days or work out the Awaab's Law deadlines for you, decide whether a hazard is significant, or on its own make a landlord compliant.

Why damp and mould inspection records fail when a complaint arrives

In 2024, 7% of social rented homes in England had a problem with damp, up from 5% in 2022, and when the Housing Ombudsman examined 410 damp and mould complaints for its 2021 Spotlight report it found maladministration in 56%. Meeting the Awaab's Law deadlines is one job. Being able to show you met them is another: evidence of what the inspection found, in which room, who recorded it and when. That second job is the one that usually fails when a complaint, a disrepair claim or an Ombudsman case arrives months later.

Sources: English Housing Survey Headline Report 2024-25 and Housing Ombudsman, Spotlight on damp and mould (2021).

Evidence in a camera roll

Photos on an inspector's phone are not attached to the property, the room or the date, so they cannot show what was found where, or when.

Findings with no location

"Mould in the bedroom" is not a finding anyone can act on. Which wall, how extensive, and what is causing it is what the works depend on.

No signal in the flat

Tower blocks, basements and older stock are exactly where damp is worst and exactly where a phone connection drops out.

How does a damp and mould inspection work, from report to resident's summary?

01 · Open the property

Start the inspection for the address and map the rooms as you walk them, so every finding has a place.

02 · Inspect each room

Complete the same damp and mould form in every room: location, extent, likely cause, readings, ventilation.

03 · Capture the evidence

Photograph each patch and mark it up where you stand. Measure the affected area, add a voice note, or film the whole walk.

04 · Write up the findings

The captured record becomes the inspection report you base the resident's written summary on, with nothing typed twice.

Walk Cam, point by point

A damp and mould inspection on Walk Cam, point by point

Walk Cam guides the inspector through each point in turn, films it and writes down what they say. Point 1 is in the video at the top of the page; this is the rest of the same visit.

Close-up of mould growth beside a bedroom window, with the Walk Cam point card and live transcription

Point 2 of 4

Close-up

Get close to the worst of it, so the growth and the surface it is on are clear.

A moisture meter pressed against a mould-stained wall, with the Walk Cam point card and live transcription

Point 3 of 4

Moisture reading

Show the meter on the wall and say the reading, so it lands in the notes as you speak.

A mouldy bathroom ceiling above a misted window, with the Walk Cam point card and live transcription

Point 4 of 4

Likely cause

Show what is causing it: ventilation, extraction, condensation or a leak.

What the report looks like

What a damp and mould inspection report looks like.

This is a full sample report, made with the SiteSurvey report builder. Scroll through it here or download the PDF. The photographs are stills from the Walk Cam clips on this page.

  1. 1The case and its datesWhen the landlord became aware, when the investigation was completed and when the summary and safety work are due.
  2. 2Room by room, with photosEach Walk Cam point has its stills and the inspector's spoken notes, written down as they were said.
  3. 3Readings and causeTemperature, humidity, surface and meter readings, the ventilation and heating checks, and the cause they point to.
  4. 4Decision, work and summaryWhether a hazard was found, the work with target dates, the summary for the resident and a dated sign-off.
Download the full sample report (PDF)
Damp and mould inspection report9 pagesDownload PDF
Cover of a sample damp and mould inspection report for Flat 12, Elm CourtDamp and mould inspection report, page 2Damp and mould inspection report, page 3Damp and mould inspection report, page 4Damp and mould inspection report, page 5Damp and mould inspection report, page 6Damp and mould inspection report, page 7Damp and mould inspection report, page 8Damp and mould inspection report, page 9

Try the form

The form behind the report. Open it and try it.

A live SiteSurvey form, shared by link with no login. It asks only what applies, warns when a reading needs attention and takes a separate record for each room. Answers are cleared every night.

Open the live form →See every question in the damp and mould inspection form →

Or see it filled in: the Flat 12 inspection with every answer, and the Walk Cam report with its four clips, stills and spoken notes. See the finished record → Watch the Walk Cam report →

The damp and mould form showing an emergency notice and follow-up questions after the investigation type is chosen

Questions that follow the answers

Choose emergency and the 24 hour rule appears. Choose remote and it asks what the investigation was based on.

A picture choice in the damp and mould form with four reference photos of mould

Reference photos in the form

Inspectors pick the picture closest to what they can see, then add their own photos of the room.

Readings in the damp and mould form with a calculated dew point and warnings about humidity and surface temperature

Readings that raise a warning

Enter the temperature and humidity. The form works out the dew point and says when condensation is likely.

More than Walk Cam

Build the form. Share it by link.

Walk Cam films the inspection. The form behind it is yours to build, and anything you capture can be sent to someone outside your team as a link, with no login or app needed.

The SiteSurvey AI form builder assembling an inspection form field by field from a plain-English description

Build your damp and mould inspection form with AI

Describe the checks you carry out and the AI assistant builds the form: fields, required photos, readings as numbers and follow-up questions that only appear when something fails. Refine it in chat, edit it visually, or start from a template.

How the form builder works →
SiteSurvey form settings, turning on the shareable link with password protection
A customer opening a shared form link, entering the password and completing the form in their browser

Share by link, no login needed

Make any form shareable and SiteSurvey gives it a unique URL, with an optional password. Customers, tenants or contractors fill it in on their phone’s browser, and their answers land in the same project. Walk Cam recordings and finished reports can be shared the same way, by link or by email.

How Walk Cam sharing works →

What should damp and mould inspection software record?

Evidence that stands up later. GOV.UK's guidance strongly advises landlords to keep clear records of all engagement, investigations and communications with tenants, so every finding needs a room, a photograph, a date and a name.

Room by room record

Every finding sits against the room it was found in, so the report reads the way the home is laid out.

Photos with markup

Draw round the affected area, label it, and measure it directly on the photograph so the extent is recorded, not estimated.

A form you control

Use a damp and mould template or build your own, with the fields your policy and your contractors need.

Dated and attributed

Every entry records who captured it and when, which is the question a complaint or an ombudsman case turns on.

Walk Cam video

Film the whole inspection with live voice notes, so there is a continuous record of the home as you found it.

Works offline

Capture everything with no signal at all and sync when you are back in range.

Shared by link

Send the finished report to a contractor or colleague as a link, with no login or app needed.

Ready for Phase 2

From 30 November 2026 the same duties reach excess cold and heat, falls, fire, electrical and more. Add those checks to the form and keep one record for every hazard.

Start from a damp and mould inspection template.

Open a ready-made inspection form, adjust it to your own policy, and use it in every room you visit. Every field is editable, in chat or visually.

Room and exact location in the home

Extent and severity of damp or mould

Likely cause: condensation, penetrating or rising damp

Moisture and humidity readings

Ventilation and extraction, present and working

Resident circumstances and vulnerability

Recommended works, and whether the home can be made safe

Try it on your phone

Fill in the damp and mould inspection form on your phone now

Scan the code with your phone camera. It opens the real form, no sign-up needed.

Open the form on this phone

Frequently asked questions

Damp and mould inspections and Awaab's Law: common questions.

Browse every FAQ →

What is the best damp and mould inspection software?

It depends on the job. For inspecting homes, a mobile app that records findings room by room, with photographs, readings and a dated record of who inspected, and that works offline, is the core requirement. If you need the software to track the Awaab's Law deadlines for you, choose a tool that does that. If you want to spot damp and mould across a whole stock from repairs data, repairs analytics is a different category. SiteSurvey is a mobile inspection app: strong on the room by room record, offline capture and Walk Cam video, and the form records each Awaab's Law due date and whether it was met, but it does not count working days or set the deadlines for you. Our comparison of damp and mould inspection software sets out seven tools side by side, with sources.

Source: Damp and mould inspection software compared.

What is Awaab's Law?

Awaab's Law is named after Awaab Ishak, a two year old who died in December 2020 after prolonged exposure to mould in his family's social housing flat in Rochdale. It is implemented through the Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025, which came into force on 27 October 2025. It requires social landlords in England to investigate and fix hazards within fixed timeframes, starting with damp and mould and emergency hazards.

Sources: the Regulations (SI 2025 No. 1042) and GOV.UK Awaab's Law guidance.

What are the Awaab's Law timeframes for damp and mould?

For a potential significant hazard, the landlord must investigate within 10 working days of becoming aware of it, give the resident a written summary of the findings within 3 working days of the investigation concluding, and complete the relevant safety work within 5 working days of the investigation concluding. The day the landlord becomes aware is day zero, and day one is the next working day. Work to stop the hazard coming back must begin within 5 working days or, where that is not possible, as soon as reasonably practicable and within 12 weeks. Emergency hazards must be investigated and made safe within 24 hours. If a home cannot be made safe in time, the landlord must provide suitable alternative accommodation at its own expense, unless the resident turns down the offer. GOV.UK's guidance for social landlords is the authoritative source and should be checked for the full requirements.

Sources: GOV.UK Awaab's Law guidance and Awaab's Law timescales explained.

What changes on 30 November 2026?

From 30 November 2026, Phase 2 extends Awaab's Law beyond damp and mould to a wider range of hazards where they present a significant risk of harm: excess cold and excess heat, falls, structural collapse and explosions, fire and electrical hazards, and domestic and personal hygiene and food safety. Phase 3 is separate and comes later: the government has said that in 2027 it will extend the regulations to all remaining Housing Health and Safety Rating System (HHSRS) hazards except overcrowding. Inspections that currently cover damp and mould will need to cover much more.

Sources: the Phase 2 guidance and Awaab's Law Phase 2: the new hazards.

Does SiteSurvey make us compliant with Awaab's Law?

No software makes a landlord compliant. Compliance means investigating and acting within the legal timeframes, and that depends on your people and your processes. What SiteSurvey gives you is the record: a room by room account of what was found, with photographs, measurements, and who inspected it and when. That is the evidence you need to show the work was done, and done in time.

Is a damp and mould inspection the same as a damp and mould survey?

The terms are often used for the same visit. In social housing, an inspection usually means the landlord's investigation of a reported hazard under Awaab's Law and the Housing Health and Safety Rating System (HHSRS), and a survey often means a more technical visit by a damp specialist to diagnose the cause, sometimes with more instruments. SiteSurvey records either: you build the form to match the visit, from a short triage inspection to a detailed damp and mould survey.

What should a damp and mould inspection report include?

At a minimum: the property and the date, who inspected, and for each affected room the exact location, the extent of the damp or mould, photographs, any moisture or humidity readings, the likely cause (condensation, penetrating or rising damp, a leak), ventilation and extraction, anything about the household that raises the risk, and the recommended works. That is also the information the resident's written summary under Awaab's Law has to be based on. The full sample report above shows how SiteSurvey lays one out.

Who is it for?

Social landlords in England and the people who inspect homes for them: housing associations, councils and ALMOs, and surveying or repairs contractors. It suits in-house damp and mould teams, surveyors doing stock condition work, and contractors who need to hand the landlord a consistent, dated record for every visit.

How much does it cost?

Pricing is per user, not per inspection or property. The Works plan, which includes the custom form builder and reports used for damp and mould inspections, is £25 per user per month. The Base plan starts at £13 per user per month. Every plan starts with a trial from £1, cancel any time.

Source: SiteSurvey pricing.

Does it work in flats with no signal?

Yes. Forms, photographs, measurements and video are all captured on the device and sync once you are back in coverage. That matters for this work in particular, because the homes with the worst damp are often in the places with the weakest signal.

Can different inspectors record findings consistently?

Yes, and it is the main reason to use a form rather than notes. Every inspector opens the same damp and mould form for every room, so findings across a whole stock can be compared and reported on, rather than read one free-text note at a time.

See it on your next job

Record it room by room. Show it was done in time.