Support category
Reports & troubleshooting
Share field information, produce professional project reports and resolve the most common sync and connection issues quickly.
Share a form online using a public URL
Share a form by public URL so an external person can complete a SiteSurvey form in a browser without an account.
Generate and share a project report
Build a polished project report from forms, spaces, products, Walk Cam records and your own page templates, then export it as PDF or Word.
Create a page template
Make reusable report pages such as terms and conditions, about us or a case study, laid out by you or by the AI designer.
Add a page template to a report
Insert your terms and conditions, about us or case study pages into a project report, move them into place and export.
Resolve mobile synchronisation problems
Check connectivity, account access and pending device data when new site records captured on mobile do not appear in the web portal.
Get help with a support ticket
Send the SiteSurvey team a support ticket from the web dashboard, attach screenshots, and read and answer replies in My tickets.
Can’t find the answer?
Tell us what you are trying to do and where you became stuck.