Form library · Facilities and maintenance
Intruder alarm maintenance checklist
For people servicing intruder alarms within an agreed test window. Record equipment and scope, service authority and authorised checks. Try the form below, see every question or download a blank PDF or Word copy.
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What is the safe basis for alarm servicing?
HSE guidance supports competent maintenance with safe electrical arrangements and equipment instructions. Agree the service scope and notification process before testing so the record reflects authorised work.
Last updated . Facts checked by the SiteSurvey team on 6 October 2026 against HSE maintenance of work equipment and HSE electrical maintenance safety.
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Want to see one filled in? See a completed intruder alarm service record report (PDF), made by SiteSurvey from a fictional site visit.
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Your team completes the intruder alarm service record on site in the SiteSurvey app on iPhone, iPad and Android phones and tablets. The project name and address fill in for them, it works without signal, and it syncs when the device is back online with photos kept against the question they answer.
Customers and subcontractors do not need the app: send them a link and they can fill it in from any browser.
Every question in the intruder alarm service record template
An intruder alarm service record covering system scope, authorised tests, detector and power observations, faults, restoration and customer handover. 6 sections and 40 questions. Follow-up questions and guidance appear only when an answer calls for them, so the person on site never sees the ones that do not apply.
Make it your own: every question is editable
This is a starting point, not a fixed form. Once it is in your SiteSurvey account you can reword any question, add or remove questions, sections and answer options, and add your own logo, so it fits the way your team works and the jobs you do.
Details you only enter once
Add this form to a project in SiteSurvey and it fills in what the project already knows, so nobody on site retypes it and every form on the job uses the same names. Anything filled in can still be changed.
- Project: the project name
- Site or premises address: the site address, from the space or the project
- Client or organisation: the project's customer
Record details and scope
- ProjectShort answer
Filled in from the project in SiteSurvey.
Fills in from the project name - Site or premises addressShort answerFills in from the site address, from the space or the project
- Client or organisationShort answerFills in from the project's customer
- Record date*Date
- Person completing the record*Short answer
- CheckThis is a service log, not an NSI or SSAIB certificate, security grading assessment or guarantee of police response. Do not store alarm codes, credentials or detailed vulnerabilities here.
- CheckHSE guidance supports competent maintenance with safe electrical arrangements and equipment instructions. Agree the service scope and notification process before testing so the record reflects authorised work.
Equipment and scope
- Intruder alarm ID, model and location*Short answer
- Competent person and authorisation*Short answer
- Manufacturer or approved procedure reference*Short answer
- Work or inspection scope and exclusions*Notes
Service authority
- Zones and functions included*Short answer
- Client authority and test window*Short answer
- Monitoring-centre notification and test-mode referenceShort answer
- Reported faults and previous serviceShort answer
Authorised checks
- Panel indications and visible condition checked*Choose one
- Acceptable
- Action needed
- Not checked
- Not applicable
- Action, limitation or reason not applicable*NotesShown only when the answers above make it relevant
- Selected detectors checked against approved test plan*Choose one
- Acceptable
- Action needed
- Not checked
- Not applicable
- Action, limitation or reason not applicable*NotesShown only when the answers above make it relevant
- Warning devices and communications tested within authority*Choose one
- Acceptable
- Action needed
- Not checked
- Not applicable
- Action, limitation or reason not applicable*NotesShown only when the answers above make it relevant
- Power supply and backup evidence recorded*Choose one
- Acceptable
- Action needed
- Not checked
- Not applicable
- Action, limitation or reason not applicable*NotesShown only when the answers above make it relevant
- Tamper or fault tests recorded under procedure*Choose one
- Acceptable
- Action needed
- Not checked
- Not applicable
- Action, limitation or reason not applicable*NotesShown only when the answers above make it relevant
- Detailed controlled test-log referenceShort answer
- Repairs and configuration-change referencesNotes
Restoration
- Test mode ended and normal status verified*Short answer
Record restoration of the agreed system state and any remaining restriction. Keep access credentials and alarm codes out of the record.
- Monitoring/customer restoration notification referenceShort answer
- Untested zones, faults and restrictions*Notes
- Handover recipientShort answer
Actions and review
- Are further actions required?*Choose one
- Yes
- No
- Further actionRepeat for each further action. Each one asks:Shown when “Are further actions required?” is “Yes”
- Action and evidence reference*Notes
- Person responsible*Short answer
- Target dateDate
- Action status*Choose one
- Open
- In progress
- Completed
- Completion evidence*NotesShown when “Action status” is “Completed”
- Outstanding limitations and information to pass onNotes
- Record status*Choose one
- Ready for review
- Further work needed
- Work or use stopped
- Reviewed byShort answer
- Review dateDate
- Author signature*Signature
- CheckSigning records the information entered. It does not itself certify legal compliance, remove a limitation or authorise unsafe work.
Scope and responsibility
This is a service log, not an NSI or SSAIB certificate, security grading assessment or guarantee of police response. Do not store alarm codes, credentials or detailed vulnerabilities here.
What a useful entry looks like
Test mode ended and normal status verified
Record restoration of the agreed system state and any remaining restriction. Keep access credentials and alarm codes out of the record.
Service test window closed; system state checked against the agreed restoration procedure. Remaining limitation passed to the named client contact.
Fictional example of record wording. Use the actual evidence and approved arrangements for your job; this is not a completed report or an instruction to carry out the work.
See it filled in
A completed intruder alarm service record report, made by SiteSurvey from a fictional site visit: every answer, the photos, the guidance that applied and the sign-off, ready to send as a PDF.
Intruder Alarm Service Record FAQs
How should I record “Test mode ended and normal status verified”?
Record restoration of the agreed system state and any remaining restriction. Keep access credentials and alarm codes out of the record.
Does this confirm a security grade?
No. Reference separate certification or assessment evidence where applicable.
Should engineer or user codes be entered?
No. Keep credentials in the approved secure system.
Does completing the form restore monitoring?
No. Perform restoration and notifications through the system procedure and record evidence.
What are the limits of this template?
This is a service log, not an NSI or SSAIB certificate, security grading assessment or guarantee of police response. Do not store alarm codes, credentials or detailed vulnerabilities here.
Can I complete this form on site and share the record?
In the SiteSurvey app the form works offline, with signatures recorded against the questions. Share the completed record as a PDF or a link. Dates and action owners are recorded fields; this form does not send reminders or update other systems.
Related
Related templates
Templates that go with the intruder alarm service record form
A premises security assessment with assets, threats, vulnerabilities, existing controls, prioritised improvements and management review.
A security patrol record covering the assigned route, timed checkpoint observations, access restrictions, incidents, escalation and shift handover.
An access control service record covering authorised scope, door hardware, approved functional checks, event evidence, defects and secure handover.
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