Assigned work should be downloaded before entering a low-signal site. Field capture can then continue and upload when the device reconnects.
- 01
Sync before travelling
Open SiteSurvey while connected and confirm the project, spaces and assigned forms are visible on the device.

- 02
Open the assigned project
On site, choose the project and navigate to the correct space or product.
- 03
Complete the form normally
Enter responses and add the required photographs, notes and evidence even when the device has no connection.
- 04
Save the work
Complete the form and keep the app installed with its local data intact.
- 05
Reconnect and allow syncing
When Wi-Fi or mobile data returns, open the app and allow outstanding records to upload before signing out.
Good to know
- ✓Do not uninstall the app while it contains work waiting to sync.
- ✓Check sync has completed before clearing the device or ending access for a user.
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