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Awaab's Law repair record

A record that follows a hazard report from the first call to closure under Awaab's Law. Log when the landlord became aware, triage it as a potential emergency or significant hazard and name the hazard, record the investigation and each room affected (each becomes a space in the project with its photos), the written summary to the tenant, the safety work and preventative work, and every update to the tenant. The form shows the timeframes and warns when an emergency investigation is late. Every question is listed below, and you can fill the live form in on this page.

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What are the Awaab's Law timescales?

Emergency hazards must be investigated and the relevant safety work completed within 24 hours. Significant hazards must be investigated within 10 working days of the landlord becoming aware, a written summary sent to the tenant within 3 working days of the investigation, and relevant safety work completed within 5 working days of it. For both, supplementary preventative work must begin, or steps be taken to begin it, within 5 working days, and it must begin within 12 weeks at the latest.

Last updated . Facts checked by the SiteSurvey team on 17 October 2026 against GOV.UK: Awaab's Law, guidance for social landlords (timeframes for repairs), GOV.UK: Awaab's Law in the social rented sector (phases 1 and 2) and GOV.UK: landlord and agent guide to the HHSRS.

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Every question in the awaab's law repair record template

An Awaab's Law hazard record for social landlords: the report, triage, investigation, rooms affected with the measured damp or mould, the written summary, safety and preventative work and every update to the tenant, with working days counted against the fixed timeframes. 6 sections and 60 questions. Follow-up questions and guidance appear only when an answer calls for them, so the person on site never sees the ones that do not apply.

Make it your own: every question is editable

This is a starting point, not a fixed form. Once it is in your SiteSurvey account you can reword any question, add or remove questions, sections and answer options, and add your own logo, so it fits the way your team works and the jobs you do.

Details you only enter once

Add this form to a project in SiteSurvey and it fills in what the project already knows, so nobody on site retypes it and every form on the job uses the same names. Anything filled in can still be changed.

  • Project: the project name
  • Client: the project's customer
  • Site: the site, when the form is opened for a space or a product
  • Site address: the site address, from the space or the project

Report

  • ProjectShort answer
    Fills in from the project name
  • ClientShort answer
    Fills in from the project's customer
  • Site*Short answer
    Fills in from the site, when the form is opened for a space or a product
  • Site addressShort answer
    Fills in from the site address, from the space or the project
  • Property locationShort answer

    Mark it at the front door. In a block or on an estate it shows which home the record is about. Tap Mark current location on site. It saves the coordinates, a grid reference and the accuracy.

  • Date the landlord became aware*Date
  • TimeTime
  • Tenant*Short answer
  • Tenant phone or emailShort answer
  • Reported byChoose one
    • Tenant
    • Contractor or staff on a visit
    • Third party
    • Other
  • What was reported*Notes
  • Does anyone in the household have a health condition or vulnerability that raises the risk?Yes or No
  • What is it, and how does it affect the risk?Notes

    UK GDPR places special restrictions on recording health information. Record only what the triage needs.

    Shown when “Does anyone in the household have a health condition or vulnerability that raises the risk?” is Yes
  • GuidanceAwaab's Law timeframes. Emergency hazards: investigate and complete the relevant safety work within 24 hours. Significant hazards: investigate within 10 working days of becoming aware, send the tenant a written summary within 3 working days of the investigation concluding, and complete the relevant safety work within 5 working days of it. For both, begin (or take steps to begin) the supplementary preventative work within 5 working days of the investigation; if it cannot begin then, it must begin as soon as reasonably practicable and within 12 weeks. These requirements come from the Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025, made under section 10A of the Landlord and Tenant Act 1985, which implies them as a term of social housing tenancies in England. They apply to registered providers of social housing.

Triage

  • Initial view*Choose one
    • Potential emergency hazard
    • Potential significant hazard
    • Routine repair, not a significant hazard
  • HazardChoose one
    • Damp and mould growth
    • Excess cold
    • Excess heat
    • Falls (on the level, on stairs or between levels)
    • Structural collapse and falling elements
    • Fire and explosions
    • Electrical hazards
    • Domestic hygiene
    • Other
  • CheckPhase 1 (from 27 October 2025) covers all emergency hazards and significant damp and mould hazards. Phase 2, from 30 November 2026, extends the significant hazard requirements to excess cold, excess heat, falls, structural collapse, fire and explosions, electrical hazards and domestic hygiene. Until 30 November 2026 the Phase 2 duties are not yet in force for these hazards.
    Shown only when the answers above make it relevant
  • WarningEmergency. The investigation and the safety work must both happen within 24 hours.
    Shown when “Initial view” is “Potential emergency hazard”
  • Triaged byShort answer

Investigation

  • Investigation date*Date
  • TimeTime
  • Calendar days since the landlord became awareWorked out by the form
    Shown when “Date the landlord became aware” is answered and “Investigation date” is answered
  • Working days since the landlord became aware (weekends taken off)Worked out by the form

    Day one is the working day after the landlord became aware.

    Shown only when the answers above make it relevant
  • CheckMore than 10 weekdays after the landlord became aware. A significant hazard must be investigated within 10 working days. Weekends are taken off; bank holidays, Christmas Day and Good Friday are not, so take off any in the period before deciding whether it was late.
    Shown only when the answers above make it relevant
  • CheckThe investigation date is before the date the landlord became aware. Check the dates.
    Shown only when the answers above make it relevant
  • WarningOver 24 hours for an emergency hazard.
    Shown only when the answers above make it relevant
  • CheckThe investigation was the day after. Check the times are within 24 hours.
    Shown only when the answers above make it relevant
  • CheckCheck this is within 10 working days of the landlord becoming aware (day one is the day after). Calendar days are shown above.
    Shown when “Initial view” is “Potential significant hazard” and “Investigation date” is answered
  • Investigated by*Short answer
  • Investigator signatureSignature
  • Finding*Choose one
    • Emergency hazard
    • Significant hazard
    • No significant or emergency hazard
  • Rooms affected
    Repeat for each room. Each one asks:
    Shown only when the answers above make it relevant
    • Room*Short answer
    • What was found and the likely causeNotes
    • Moisture reading, as displayedNumber

      On plaster most meters show a relative reading, not a moisture content. Compare it with a dry wall in the same home.

    • Reading on a dry wallNumber
    • Width of the damp or mould (m)Number

      Measure from a photo with a door or window in the same wall, or use a tape. Measuring from a photo gives an estimate.

    • Height of the damp or mould (m)Number
    • Area affected (m²)Worked out by the form
      Shown only when the answers above make it relevant
    • PhotosPhotos
  • Rooms affectedWorked out by the form
    Shown only when the answers above make it relevant
  • Total area affected (m²)Worked out by the form
    Shown only when the answers above make it relevant

Written summary

  • Date the written summary was sent to the tenantDate
  • Calendar days after the investigationWorked out by the form
    Shown when “Investigation date” is answered and “Date the written summary was sent to the tenant” is answered
  • Working days after the investigation (weekends taken off)Worked out by the form
    Shown only when the answers above make it relevant
  • CheckMore than 3 weekdays after the investigation. The written summary is due within 3 working days of the investigation concluding. Weekends are taken off; bank holidays, Christmas Day and Good Friday are not, so take off any in the period before deciding whether it was late.
    Shown only when the answers above make it relevant
  • The summary includesTick all that apply
    • Whether a significant or emergency hazard was found, and what it is
    • The action to be taken, with target dates to begin and complete it
    • If no action, that none is required and why
    • How to contact the landlord
  • CheckThe written summary must say whether a significant or emergency hazard was found and what it is; the action to be taken with target dates to begin and complete it, or that no action is required and why; and how to contact the landlord. It is sent within 3 working days of the investigation concluding. It is not needed if all the work is finished within those 3 working days, but the tenant must be told the work is done.
    Shown when “Date the written summary was sent to the tenant” is answered

Works

  • Relevant safety workNotes
    Shown only when the answers above make it relevant
  • Safety work completed onDate
    Shown only when the answers above make it relevant
  • Working days after the investigation (weekends taken off)Worked out by the form
    Shown only when the answers above make it relevant
  • CheckMore than 5 weekdays after the investigation. Relevant safety work for a significant hazard must be completed within 5 working days of the investigation concluding, unless the household has been offered suitable alternative accommodation. Weekends are taken off; bank holidays, Christmas Day and Good Friday are not, so take off any in the period before deciding whether it was late.
    Shown only when the answers above make it relevant
  • Could the safety work be done within the timeframe?Yes or No
    Shown only when the answers above make it relevant
  • WarningIf safety work cannot be completed in time, the landlord must secure suitable alternative accommodation for the household, at its own expense.
    Shown when “Could the safety work be done within the timeframe?” is No
  • Alternative accommodation arrangedShort answer
    Shown when “Could the safety work be done within the timeframe?” is No
  • Supplementary preventative work to stop it coming backNotes
    Shown only when the answers above make it relevant
  • Preventative work started onDate
    Shown only when the answers above make it relevant
  • Working days after the investigation (weekends taken off)Worked out by the form
    Shown only when the answers above make it relevant
  • Calendar days after the investigationWorked out by the form
    Shown only when the answers above make it relevant
  • CheckMore than 5 weekdays after the investigation. Preventative work must begin within 5 working days unless that is not reasonably practicable, in which case steps to begin it must be taken in that time. Record those steps in the updates. Weekends are taken off; bank holidays, Christmas Day and Good Friday are not, so take off any in the period before deciding whether it was late.
    Shown only when the answers above make it relevant
  • WarningMore than 12 weeks after the investigation. Where preventative work could not begin within 5 working days, it must still begin within 12 weeks, counted from the day after the investigation.
    Shown only when the answers above make it relevant
  • Preventative work completed onDate

    The regulations require it to be completed within a reasonable time.

    Shown only when the answers above make it relevant
  • Safety and preventative work actions
    Repeat for each action. Each one asks:
    Shown only when the answers above make it relevant
    • Action needed*Notes
    • PriorityChoose one
      • Urgent
      • High
      • Medium
      • Low
    • OwnerShort answer
    • Due dateDate
    • StatusChoose one
      • Open
      • In progress
      • Completed
    • PhotosPhotos

Tenant updates

  • Updates to the tenant
    Repeat for each update. Each one asks:
    • Date*Date
    • HowChoose one
      • Phone
      • Email
      • Letter
      • Text
      • In person
    • What was said, including how to keep safeNotes
  • Updates to the tenantWorked out by the form
  • Status*Choose one
    • Open
    • Safety work done, preventative work open
    • Closed
  • Closed byShort answer
  • Signature of the person closing the caseSignature

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A completed awaab's law repair record report, made by SiteSurvey from a fictional site visit: every answer, the photos, the guidance that applied and the sign-off, ready to send as a PDF.

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Awaab's Law repair record FAQs

When did Awaab's Law start?

The Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025, known as Awaab's Law, came into force on 27 October 2025 for social landlords, covering all emergency hazards and significant damp and mould hazards. Phase 2, from 30 November 2026, adds significant hazards from excess cold and heat, falls, structural collapse, fire and explosions, electrical hazards and domestic hygiene. The form notes when a hazard is in phase 2.

What must the written summary include?

Whether the investigation found a significant or emergency hazard and what it is; the action to be taken with target dates to begin and complete it, or if none, that no action is required and why; and how to contact the landlord. The form has a checklist of these points.

What if the work cannot be done in time?

If relevant safety work cannot be completed within the timeframes, the landlord must secure suitable alternative accommodation for the household, at its own expense. The form asks and records what was arranged.

How does the form track the deadlines?

It records the date and time the landlord became aware, the investigation date and time and the date the written summary was sent, and works out the calendar days between them. For an emergency hazard it warns when the investigation was two or more days later, and asks you to check the times when it was the next day. Working day deadlines are shown in the guidance notes so they can be checked against the dates.

Why keep a record of every update?

The guidance recommends landlords keep clear records of all engagement, investigations and communications with tenants. The updates section logs each contact with the date, method and what was said, including advice on keeping safe.

Is an HHSRS assessment needed?

No. Government guidance says an HHSRS assessment is not required under Awaab's Law, which looks at the circumstances of the actual tenant, while the HHSRS assumes a notional vulnerable occupant. The form asks about any vulnerability in the household that raises the risk.

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